Return & Refund Policy — Nitrova LLC

Last Updated: December 2025

We aim to provide the best experience and stand behind the quality of our products. If you are not satisfied with your purchase, our policy below applies.

Return Window

• You may request a return within 14 days of receiving your item.

Conditions for Returns

To be eligible for a return:

• Item must be new, unused, and in the same condition that you received it.
• Original packaging must be included when applicable.

Return Shipping Costs

• Return shipping is free for buyers. Nitrova LLC will cover the cost of return shipping labels.

Refund Processing Time

• Once your return is received and inspected, refunds are processed within 7 days.
• Refunds are issued to the original payment method.

Exchanges

• Yes, exchanges are allowed if the product is in new condition and within the 14-day window.
• Exchanges are subject to inventory availability.

Non-Returnable Items

• Items that are damaged due to customer misuse.
• Items returned outside the 14-day window.

Contact

To start a return or exchange:
📧 support@nitrova.shop
📞 +1 606-442-8648